LiveBinders Outage

September 2, 2016

Sincere Apologies for LiveBinders Outage

This week was hard for us.  We always pride ourselves on giving you quality customer support – placing primary importance on protecting your data and delivering a highly available service. We are very sorry that we needed to take downtime due to a failure in our Amazon infrastructure.  We understand the bind that this put many of you in.

Without getting into too much technical detail, on Monday evening our storage server had a hardware failure which caused it to hang intermittently. We had to replace that server and update our software to accommodate this change.  Our site was back up and running within 12 hours but with the Uploading files turned off.  We turned File Uploading back on after it was proven to work effectively.

Our site was down almost 12 hours and our uploading capability was down another 18 hours. Because our downtime message was being cached, many of you may have thought our down time was longer.  We will improve the way we notify everyone so this doesn’t happen again.

The good news is that our storage and uploaded files were safe and secure. With the new improvements, we expect to continue our long standing track record of delivering a highly available service.

As always, please feel free to contact me (Tina) by phone (650-434-2026) or email me (tina@livebinders.com) if you would like more information or to share your frustration and concerns.

On behalf of our company,  I hope that you will accept our sincere apologies for this outage. We will continue to do everything we can to restore your trust.

Sincerely,

Tina and Barbara
CoFounders


LiveBinders Site Issue

August 30, 2016

We had an outage on the LiveBinders site last night. We want to apologize for any inconvenience this may have caused! The technical team worked all night to get the site back up but there is still an issue that forced us to turn off file uploads temporarily. The team is working on that issue and hope to have it resolved soon.

Our LiveBinders uptime has been excellent up until yesterday. We are working on making sure this doesn’t happen again.


New Play/Edit Features

August 27, 2016

We have made the play mode for LiveBinders cleaner and easier than ever to use. We have three new features that we are excited to tell you about:

1. New Clean Look and Easy Access to Comments and Rating

We wanted to make features like comments and ratings more obvious, so in the new player you can see all options at once by clicking on the hamburger menu.

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2. Turn Off Play Options

If you have a subscription, you now have the option to turn off many of those options in the editor.

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3. Title Page and Table of Contents

We also wanted your binders to be clear and easy to navigate for your viewers, so we added two new features – a default first tab with your binder name, icon, and description and an optional second tab with the table of contents. Both these tabs can be turned on or off from the editor. Big thanks to David Nelson for suggesting these features!

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New Share Feature

July 4, 2016

The access key is a great way to share private binders with people who do not have a LiveBinders account. But what if someone does have a LiveBinders account and you don’t want them to have to enter the access key to see your binder?

We now let you share a private (or public) binder with someone who has a LiveBinders account so it will show up on their “My” shelf and they won’t need to enter an access key to view the binder.

Since this feature is similar to collaboration without editing, we rolled it all into one interface and called it “Assign.” You will find the “Assign” button under the “Share” link inside the binder.

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Steps for sharing your binder with other people who have LiveBinders accounts

 


How to Embed A Shelf in a Google Site

March 16, 2016

Google has changed Google Sites so that it no longer allows the iframe embed code that we use to embed a shelf. So we had to come up with another way for you to embed a LiveBinders shelf in Google Sites. It is a little tricky, so we created this video for you.


Binder Limit on New Free Accounts

March 12, 2016

Our free version of LiveBinders will now have a limit of five binders  for all new accounts. Please note that existing free accounts will still have the same limit that they always did.

However, even new accounts will have the opportunity to have 10 free binders. If you achieve over 1000 cumulative views on your five free binders, you will unlock an additional five free binders.

But we also hope you will consider signing up for a subscription. Just so you know, the educational price is only $24.95 a year and in addition to unlimited binders you get:

  • Three rows of tabs
  • Upload file sizes of 50MB
  • Storage of 1GB
  • Private file upload
  • Collaborator upload
  • Rounded tabs
  • Control of binder view info

What a deal!


Introducing our LiveBinders Certified Trainers’ Program!

March 10, 2016
We are excited to announce our new certified training program where we can help you hone your teaching skills around LiveBinders. We hope to build a community of certified trainers that can help our education, non-profit, and business communities organize their resources for success!
  • Learn more about creating LiveBindersblogpost
  • Stay connected with our training community
  • Keep informed about new features
  • And much more!
If you are interested in becoming LBI Certified, and would like to meet our first group of trainers, please visit our Trainers page at:
http://www.livebinders.com/welcome/trainers