Sincere Apologies for LiveBinders Outage
This week was hard for us. We always pride ourselves on giving you quality customer support – placing primary importance on protecting your data and delivering a highly available service. We are very sorry that we needed to take downtime due to a failure in our Amazon infrastructure. We understand the bind that this put many of you in.
Without getting into too much technical detail, on Monday evening our storage server had a hardware failure which caused it to hang intermittently. We had to replace that server and update our software to accommodate this change. Our site was back up and running within 12 hours but with the Uploading files turned off. We turned File Uploading back on after it was proven to work effectively.
Our site was down almost 12 hours and our uploading capability was down another 18 hours. Because our downtime message was being cached, many of you may have thought our down time was longer. We will improve the way we notify everyone so this doesn’t happen again.
The good news is that our storage and uploaded files were safe and secure. With the new improvements, we expect to continue our long standing track record of delivering a highly available service.
On behalf of our company, I hope that you will accept our sincere apologies for this outage. We will continue to do everything we can to restore your trust.
Tina and Barbara